General

How do you pronounce Mave?

Say it like "May-ev" :)

Can I use Mave outside India?

You bet! Organizations all over the world use our services today. In a global economy, it is common for business operations to span multiple regions, bound by complex reporting requirements. Mave offers various settings to simplify the complexity of global operations.

• System of measurement (Imperial versus Metric)
• Time zone settings (configured for each user)
• Time format settings (12-hour versus 24-hour)
• Date format settings (e.g. month/day/year versus day/month/year)
• Currency settings (most major currencies are supported)

Which browsers do Mave's cloud software products support?

Our cloud tools work best on modern browsers. Specifically, we support Internet Explorer 11 and higher, Firefox 43 and higher, Safari 5.1 and higher, Chrome 22 and higher, and Microsoft Edge.

Is there a mobile app for your tools?

Mave gives you the power of support on small-screen devices while on the go. We are preparing to launch mobile apps for various tools very soon.

Both mobile apps will be available on iOS and Android and will be free to Mave customers!

How often do you release updates?

Constantly! We release small tweaks and bug fixes on a daily basis, and larger updates every week or two. The best part? There is nothing to install, no effort on your part, and no interruption to your operations. We handle all the updates, hosting, and other IT headaches. All you have to do is use the Mave software, preferably with a smile :)

We keep you informed about new features and releases via email, notifications, call-outs, and blog posts.

Subscription and billing

Which credit cards do you accept?

Visa, MasterCard, and RuPay.

Can you send us an invoice so we can pay by cheque?

Sure thing, but you'll have to prepay for a full year. The good news is that you will receive a discount for purchasing an annual plan. Email sales@mave.in or call to get started.

Can I use Mave's Scooby for a personal clinic?

Absolutely! Anyone looking for a good way to track patients, invoicing, e-prescriptions, daybook, or personal notes is welcome to use Scooby.

Accounts and Users

What is the difference between an Account, a Contact and a User?

A Mave Account is the container for your organization as a whole. The Account is configured with various organization-wide settings, and holds the data records that include your Monthly Billing details, products & services purchased, Contacts and more. Each Mave Account is separate from a billing perspective, and each has its own billing information.

A Contact is a record used to store information for any individual whom you either employ or do business with. A Contact does NOT have access to the Mave Account. A User is enabled with the ability to log in and "use" the Mave tools. These records include all of the same basic information as Contacts, but they are much more powerful.

How do permissions work? Can I control access to my data?

Mave has a customizable permission system so that you can control which users have access to what data in your cloud software.

Roles determine what actions a User can take, and Record Sets determine which data records (patient information, prescriptions, and billing) a User can view.

Data Import, Export and Reports

Can I import my data from another system, or from a spreadsheet we've been using?

We know that you work with data from a variety of sources and that you may be transitioning from a different maintenance management software platform. Mave offers built-in data import capability for a variety of record types, including patient details, invoices, prescriptions and more. You just need to get your information into a template spreadsheet or SQL file. Contact us, and let's chat about it!

Can I customize tests and prices in Mave's cloud tools?

Yes! Mave includes over 100 pre-built tests to cover a wide range of your needs, and you can always update them or add more as required.

Vehicles and equipment

Does Mave work for Networking and CCTV services as well?

Mave is flexible enough to work for the technologies you would like to maintain, including commercial-grade cameras of all kinds, IP cameras, heavy industrial wiring, Cisco-based networking, VLANs, VPNs, WAN management, PCs, servers, computer hardware, and more. You can set up preventive maintenance schedules, log services, and track expenses while working with maintenance contracts from us.

Can I track daily revenue on your cloud tools?

Yes! You can track revenue in your currency, patient records, the number of patient visits each hour, and more.

Do I have to buy any hardware to use Mave's cloud tools?

Nope! Mave works without the need for high-end, specialized PCs or devices, so there is no upfront cost or additional purchase required to start using Mave's software for your healthcare organization.

Maintenance and Service

Can I set up custom maintenance or service for my healthcare centres?

Yes, we call these Service Tasks in Mave. The contract comes with a pre-defined list of common tasks, but you may add, edit, and delete tasks to suit your maintenance needs.